Kathy Sierra writes a brilliant rant on ugly manual design. My favorite part:
Why do so many companies treat potential users so much better than existing users? Think about it. The brochure is a thing of beauty, while the user manual is a thing of boredom…What if we stopped making the docs we give away for free SO much nicer than the ones the user paid for? What if instead of seducing potential users to buy, we seduced existing users to learn?
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We like to build uniquely fun and viral web products that our fellow Internet Machine users can use and love. Faceplanting is our first, and we love it because while it's basically just a fun toy, it's also innovative and has massive global appeal. It will make the world smile.
But Faceplanting is just the beginning. We've got three more projects in the works that will affect the world in big ways. We hope you'll stay tuned to this blog to see how this story pans out.
For the curious, Phoenomi is pronounced fee-nah-mee and is a mashup of the words "phoenix", "phenom", and "tsunami".
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